Data 360 puts all of your data from core banking and insurance to work for your customers. It is deeply embedded in the Headless 360 platform – any external data lake or warehouse can now drive actions and workflows inside Financial Services Cloud. Deliver trusted, secure, and accurate AI outcomes that are grounded in your company's data without expensive model training.
Data 360 is about more than just bringing data together. It's about bringing entire organisations together around the customer to improve experiences and drive growth.
Connect your data to Financial Services Cloud using data model objects for core banking data and insurance policy and claims data. Get started quickly with prebuilt mappings and streams in Data 360.
Gain visibility to financial health, spending, earnings, savings, net worth, and more with a prebuilt a library of financial services-specific insights in Data 360.
Understand household income, expenditures, and net worth based on insights and trends from Data 360 that surface in Financial Services Cloud. Develop a deeper understanding of your customers and drive actions anywhere in Salesforce.
Leverage Data 360 to support segmentation at scale. Build actionable lists using data from Data 360 and Actionable Segmentation in Financial Services Cloud to engage prospects and customers based on signals for financial life journeys.
Unlock upsell and cross-sell opportunities with insights from spending and savings habits as well as policyholder life events. Position your data for AI insights such as real-time financial wellness scores and next best actions.
Provide hyper-relevant and insightful notifications in Financial Services Cloud based on calculated insights from Data 360.
Identify customers at risk of churn based on early warning signals and address customer issues the moment they occur. Deliver better, more efficient customer experiences that increase customer satisfaction.
Trigger personalised onboarding journeys and offer relevant tips and resources based on financial and household data. Use AI to proactively identify when a customer needs help based on web engagement data from your self-service site.
Surface merchant alerting and transaction enrichment data in CRM using prebuilt connections that enable workflows and resolution all in Salesforce. Connect CRM, case, and customer feedback data to gain a comprehensive understanding of service operations and customer health across the business.
Connect marketing, sales, service, and campaign performance data into unified profiles that marketers can use to quickly create target audience segments and activate them across channels — all through a user-friendly, AI-powered interface.
Automate personalised journeys and refresh messaging, content, and offers based on real-time signals from customer and prospect behaviour by connecting CRM data with engagement data from your website, social, and marketing campaigns.
Analyse the performance of your audiences and activations in a single view by connecting marketing and Financial Services Cloud data with third-party ad partners.
Unify customer experiences across channels, geographies, and both consumer and commercial lines of business.
Activate all your customer data across Salesforce applications.
Fuel efficiency and drive superior customer service 24/7 with Agentforce.
Help your entire team find important answers and start making data-driven decisions.
Personalise customer experiences and optimise each campaign with data-first solutions for any channel and device.
Build guided, hyper personalised digital experiences with low code.
Get in touch today and our experts will guide you through the process step by step:
Automate service engagements across digital and in-person experiences.
Boost customer satisfaction with data and AI-powered experiences.
Unlock the value of data and AI for policyholders.
Transform your group benefits business with trusted data and AI.
Grow policyholder relationships with trusted data and AI.
Drive efficient growth for your agency or brokerage with trusted data and AI.
Unlock data to grow client relationships and AUM with trusted AI.
Empower client success and boost employee productivity with trusted data and AI.
Try Financial Services Cloud free for 30 days. No credit card. No installations.
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Learn how Salesforce for financial services empowers customers’ financial success.
Data 360 allows you to unify all your financial data on Salesforce without building complex data pipelines, easily take action on all your data in Financial Services Cloud, and enable trusted AI solutions powered by your data.
Data 360 allows you to ingest virtually any data source, such transaction and policy data systems. Seamlessly connect Financial Services Cloud using Salesforce connectors. Pull in data from your existing Data Lakes and Warehouses, like Snowflake and Data Bricks, without duplicating data.
Data 360 for Financial Services helps financial services firms take action on their data across Sales, Service, and Marketing Cloud. Data 360 is natively integrated into the Salesforce metadata framework, enabling all teams to move faster with data using low-code tools like Flow and Einstein AI.
While Data 360 for Financial Services does offer data modelling capabilities, its primary focus is to serve as a tool for activating your data. The financial services data model is designed to help you easily integrate your data within the Salesforce metadata framework.
Financial services firms leveraging Data 360 can efficiently uncover insights by using their own models or our low-code insights builder, enabling teams to quickly derive key metrics such as propensity to buy, Customer Lifetime Value, and Engagement Scores for each customer.
Data 360 pricing is consumption-based, meaning you pay only for the services you use.
Existing Salesforce customers can get started with Data 360 for free by visiting this page.
Existing Salesforce customers can access this guide to Getting Started with Data 360.
